Senior Director of Customer Success
Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025
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Job Description:
A company is looking for a Senior Director, Customer Success
Automation.
Key Responsibilities
Drive retention strategies using AI, automation, and predictive
analytics to reduce churn
Optimize customer engagement through a tech-touch model that scales
with automation
Lead AI-driven process automation and collaborate with
cross-functional teams to enhance customer success
Required Qualifications
10+ years of Customer Success leadership experience in a SaaS or
cloud-based environment
Proven track record in retention and churn reduction for mid-market
and enterprise customers
Experience in leading AI, automation, or digital transformation
initiatives
Expertise in building and scaling tech-touch and AI-powered
customer success models
Strong analytical skills with experience using tools like Planhat,
Salesforce, or Tableau
Keywords: VirtualVocations, Glendale , Senior Director of Customer Success, Executive , Vista, California
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